By combining deep understanding of healthcare systems and practices, and human-centered design principles we facilitate healthcare innovation to build solutions that empower patients and providers, improve health outcomes, and create lasting business value.
Personalizing Healthcare
One of the fundamental challenges in modern healthcare is the fact that the best quality of life outcomes are only possible when people are actively engaged in managing their health. We work with healthcare providers to design personalized healthcare solutions that are centered on collaboration between key stakeholders, including their staff, patients and caregivers.
Making the Invisible Visible
Delivering value by mapping, aligning and optimizing a healthcare organization’s systems and operations to deliver and support patient-centered experiences is at the heart of the emerging Service Design discipline. When we map, i.e. visualize the invisible interactions between humans in the healthcare system, we surface the points of friction and opportunities for timely systemic improvement.
Optimizing Services
The healthcare system is complex and often hard to navigate. We apply service design principles to create a patient friendly system by mapping care pathways from a human-centered perspective, and facilitate the development of innovative solutions by leveraging cross-functional collaboration between healthcare providers, patients, and caregivers.
Engaging Providers
Engaging healthcare professionals in designing better solutions is essential to creating a lasting change. We collaborate with doctors, nurses, administrators and other professionals to develop deep insights into their needs, goals, and ways of working. Together, we design effective and compliant solutions that save time, prevent errors, and maximize health outcomes.